Help Center

Yes. Phone verification confirms you control a US number and is required before an account becomes an active member. Without it, discovery and member features stay locked.

This step is separate from optional Admin Identity Verification (a paid live review with an authorized admin) and from Elite peer qualification. Completing phone verify does not grant those badges or Elite status.

Use a number you can receive codes on. VoIP or recycled numbers sometimes fail delivery — if a legitimate US mobile keeps failing, contact support with the last few digits (never paste full OTPs into tickets).

• Required for active membership — not optional.
• Different from Admin Identity Verified and Elite.
• Overview of badges: Verification info.

Phone Verified means you proved control of a US phone number. It is required for member access and is the baseline trust step for every active account.

Admin Identity Verified is an optional paid live review with an authorized admin. You purchase a verification product, schedule an appointment, and join when prompted. Payment creates a request; only admin approval grants the badge.

Neither badge is a background check, a guarantee of honesty offline, or a shortcut into Elite. Elite is a separate peer-circle path with its own fee, interview, and approval.

• Phone Verified = required US number control for membership.
• Admin Identity Verified = optional live admin review after purchase + approval.
• Details: Verification info and Verification terms.

No. Paying only creates a verification request and starts the appointment flow. You are not Admin Identity Verified until an authorized admin completes and approves the live review.

If you miss the session, leave early, or cannot complete the presence check, the badge stays unapproved until you reschedule and pass per product rules. Declined reviews also do not grant the badge.

Refunds, if any, follow the product page and our refund rules — payment itself is never “buy a badge.” Read the terms before you checkout so expectations match the process.

• Checkout → schedule → live review → admin approval (or not).
• No auto-badge on charge success.
• See Verification terms and what each badge means.

Admin Identity Verified means a completed live review under our process and policies. It does not guarantee honesty, safety, relationship intent, background-check clearance, wealth, or Elite status.

People can still misrepresent motives after a successful review. Treat the badge as one signal among many — not a green light to ignore usual dating caution in Greater Los Angeles.

If someone’s behavior feels wrong after verification, trust that instinct. Use public first meets, block, and report. Badges never replace judgment offline.

• Not a background check or safety guarantee.
• Not Elite membership or peer-circle approval.
• Concerns: Report or support; tips: Safety.

After you purchase Admin Identity Verification, you schedule a live appointment within the published duration window shown in the product flow. Join when prompted using the instructions in Verification after sign-in.

Admins typically run a live presence check and may ask you to follow simple on-camera steps. Have a working camera, stable connection, and a quiet space. Keep government ID ready only if the flow explicitly asks — follow the admin’s instructions for that session.

Missed or incomplete sessions may need rescheduling per product rules. Manage open requests from Verification in your account; do not create duplicate purchases hoping to skip the queue.

• Buy → schedule within the published window → join live.
• Follow admin instructions; incomplete sessions may need a new slot.
• Manage requests in Verification after sign-in; policy: Verification terms.

Verification products follow the rules on the product page and our Refund policy. Paying never auto-approves a badge, and a decline after a completed review is not the same as a platform failure.

If a session cannot be completed for a clear platform reason (for example, admin no-show on our side when you were present and ready), contact support with your request reference, approximate appointment time, and what happened.

Member no-shows, late joins, or unfinished presence checks are usually handled by rescheduling rules rather than an automatic refund. Read the listing before you pay so you know what is covered.

• Product page + Refund policy control eligibility.
• Badge denial after a fair review ≠ automatic refund.
• Platform-side failures: ticket at support with your request reference.