Help Center

Direct messages open after a mutual match unless a specific entitlement says otherwise. Cold DMs from discovery are intentionally limited so people are not flooded by strangers.

Community rooms and plan lounges are separate spaces. You can participate there under each room’s rules without needing a 1:1 match, but those posts are not private DMs and should never be used to spam or solicit.

If someone messages you in a way that breaks guidelines — harassment, scams, non-consensual media — use report and block. Do not stay in a thread hoping behavior will improve.

• Default: match first, then DM.
• Lounges ≠ private messages; follow room rules.
• Problems: Report and block from the conversation.

Matched conversations may allow photo sharing subject to guidelines. Only send media the other person is okay receiving, and never pressure anyone for sexual photos or video.

Non-consensual intimate images, revenge porn, or illegal content are banned. That includes sharing someone else’s private media without permission. Violations can mean immediate removal and, where required, referral to law enforcement.

If you receive abusive or illegal media, do not forward it around. Report it in-app, block the sender, and keep notes for support if asked.

• Photo sharing in matches is allowed only within guidelines.
• No non-consensual intimate images or pressure for sexual media.
• Report abusive media via conversation tools or Report.

Use Report inside the conversation or open Report. Choose the closest category (harassment, scam, underage concern, etc.) and add short context — timestamps, what was said, and whether media was involved help moderation.

You can block at the same time so the other person cannot keep messaging you while the case is reviewed. Blocking is immediate; moderation outcomes take longer because humans review evidence.

False retaliatory reports can also violate guidelines. Report in good faith when something real happened; do not weaponize the tool after a normal disagreement.

• Report from the thread or /report with a clear category.
• Block if you want contact to stop immediately.
• Moderation may warn, suspend, or remove accounts based on evidence.

Lounges are group chat spaces for members — and for plan- or Elite-specific rooms where those are offered. They are meant for light social conversation and community, not for private dating threads.

Keep posts civil, on-topic, and free of spam or solicitation. Doxing, hate, scams, and graphic sexual content are not welcome. Hosts and moderators may remove posts or restrict access.

Elite Lounge access requires approved Elite status and an active Elite subscription. Plan lounges follow whatever entitlement your membership includes. Direct messages remain a separate product surface after matching.

• Group spaces, not private DMs.
• Follow room rules; moderators can remove or restrict.
• Elite Lounge: see Elite info for who qualifies.