Help Center

Free, Plus, and Premium are self-serve memberships you can start and manage from the product. They differ in daily likes, discovery tools, and other entitlements listed on Membership.

Elite is a separate peer-qualification path: a $499 non-refundable setup fee, admin approval, then $99/mo or $999/yr. Paying the setup fee never grants Elite automatically.

Feature packs (Super Likes, Spotlight, Profile Boost, verification products, etc.) may appear in Billing when your membership does not already include them. Compare the live catalog before you buy.

• Self-serve: Free, Plus, Premium — details on Membership.
• Elite: setup fee + approval + subscription — Elite info.
• Manage purchases anytime at Billing after sign-in.

Feature packs are one-time purchases such as Super Likes, Spotlight, or Profile Boost. They add a burst of visibility or actions without changing your base membership tier.

In Billing we only show packs your membership does not already include. If Premium already bundles a tool, you should not see a redundant pack for the same entitlement.

Elite members who already cleared identity requirements are not asked to repurchase Admin Identity Verification. Other packs still follow the catalog rules for your account.

• One-time add-ons, separate from monthly/yearly plans.
• Billing hides packs your plan already includes.
• Buy and review history in Billing; compare tiers on Membership.

Signed-in members cancel from Billing → Manage billing. That stops renewal at the end of the period you already paid for, unless a specific product says otherwise.

Access typically continues through the period already paid. Canceling does not automatically delete your account or remove your profile — it just returns you toward Free entitlements when the paid period ends.

Elite subscription (after approval) is managed separately from Free/Plus/Premium. Canceling Plus does not cancel Elite, and leaving Elite does not wipe a Free account. Delete the account only if you want full removal.

• Cancel renewals: Billing → Manage billing.
• Paid access usually lasts through the current period.
• Account deletion is a separate settings action if you want to leave entirely.

Membership fees are generally non-refundable once a billing period begins, except where required by law. Canceling stops future renewals; it does not usually refund days already started.

The $499 Elite setup fee is always non-refundable whether you are approved or denied. That fee pays for review, not for a guaranteed seat in the peer circle.

Verification appointments and event tickets follow their product rules and our Refund policy. Open support with invoice or ticket references if you believe a charge qualifies for an exception.

• Subscriptions: generally non-refundable mid-period except as law requires.
• Elite setup fee: non-refundable either way.
• Full rules: Refund policy; help: support.

Checkout runs through our payment processor (Stripe). Available cards and wallets depend on Stripe and your region — what you see at checkout is the live list for your session.

Friend in LA will never ask you to pay a member directly, wire crypto, or send gift cards for “verification,” “taxes,” or “travel.” Those are scam patterns. Official charges appear through Billing/Stripe flows only.

If someone claiming to be staff asks for payment off-platform, report the account and contact support. Do not send money first and ask later.

• Pay only through official Stripe checkout in Billing / product flows.
• Never gift cards, crypto, or peer-to-peer “verification” payments.
• Suspicious asks: Report and support.

Update your payment method in Billing and retry. Card declines are often expired cards, insufficient funds, or bank fraud blocks — fixing the method usually clears the next attempt.

Past-due subscriptions may lose paid entitlements until the invoice clears. You typically keep the Free baseline while Plus/Premium features pause until payment succeeds.

If you were charged twice or see an unfamiliar charge, contact support with the approximate time, amount, and last four digits of the card. Keep bank statements handy; do not share full card numbers in tickets.

• Fix method in Billing → retry the invoice.
• Past due may pause paid entitlements until paid.
• Double/unfamiliar charges: support with time + last four.